Refund & Return policy
1. Eligibility for Returns
You have 14 days from the date of receiving your order to request a return or refund. To qualify:
Products must be unused, in their original packaging with labels intact.
Proof of purchase (invoice/order number) must be provided.
2. Faulty, Damaged, or Missing Items
If your order arrives with defective, damaged, or missing items:
Notify us within 48 hours by emailing judzsinkoreaipatikaja@gmail.com with photos and order details.
Choose ONE of the following solutions:
Immediate Replacement/Refund: We’ll ship a new item or refund your payment.
Replacement with Your Next Order: If preferred, we’ll add the missing/defective item to your next order at no extra cost.
Your choice will be confirmed via email.
3. Refund Process
Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the returned item(s).
Exceptions: Refunds are not available for:
Hygienic products (e.g., lipsticks, makeup brushes).
Customized/personalized items.
4. Return Shipping
Faulty/Damaged Items: We cover return shipping costs.
Other Returns: The customer is responsible for return shipping fees.
5. Replacement with Next Order (Optional Service)
This option is only available if requested by the customer.
The replacement item will be added to your next order placed within 30 days.
If no new order is placed within 30 days, we’ll issue a standard refund or ship the replacement separately.
6. Legal rights
This policy does not override your statutory rights under EU Directive 2011/83/EU or Hungarian consumer laws (45/2014. (II. 26.) Government Decree). You retain the right to:
A full refund for faulty items.
Request repairs or replacements regardless of this policy.
7. Contact Us
For returns, replacements, or questions:
Email: judzsinkoreaipatikaja@gmail.com
Phone: 82 10 42524337
Business Hours: 8:00 am – 15:00 pm
Important Notes
Processing Time: Refund timing may vary depending on your bank/payment provider.
Proof of Return: We recommend using tracked shipping for returns.
Policy Updates: This policy may be revised periodically. Check our website for the latest version.
Compliance:
This policy complies with EU consumer protection regulations and payment gateway partner requirements (e.g., transparent refund windows, clear contact information).
Business Details:
Shinki Corporation | Gubongsanbuk-ro 280ban gil 24-14, 401 door
Daejeon City, Seo-gu South-Korea (R. O. K.) | 659-41-00595 | shinkico.com